The Audio Response Module provides continuous communication with your membership and the Credit Union.

Details

• Up to eight separate phone lines insure that member's complete account relationship can be accessed via a touch-tone phone.
  
  
• The Audio Response Module can announce the latest rate information on all products and broadcast special promotional or informative messages.
  
  
• Beyond account inquiry services, the Audio Response Module provides your membership with the ability to conduct business from any touch tone phone.
  
  
• Member transaction capabilities include withdrawals, transfers and loan payments from draft, club, or savings accounts. After each transaction, the member can request verification of the transaction insuring that all activity was properly executed.
  
  
• The Audio Response is the most cost effective method of delivering member services.
  
  
• Operating in real-time all transactions and member activities are processed and recorded as they occur. Minimal staff involvement or time is required.
  
  
• Audio Response System includes a workstation (PC) and is connected to your main computer or server via network connection.
  
  
• CompuSource has responded to our credit unions and has extended services and transaction capabilities surpassing the requirements of our most demanding credit unions.

Benefits

• 24-Hour Service (extended business hours).
• User-friendly menu system.
• Real-time processing.
• Transfer call to live operator.
• Multi-Lingual.
• PIN Number security system.
• Multiple telephone line processing.
• Definable out-going messages.
• Definable product information (rates, terms, etc.).
• Attached Account Setup.

Available Transactions Include

• Balance inquiries.
• Transaction inquiries (last 10).
• Draft inquiries. (last 10).
• Draft Item # inquiries - entire quarter.
• Date inquiries - all activity on all accounts.
• Withdrawals by check.
• Transfers between accounts.
• Loan payments via transfers.
• Loan advance (check).
• Loan advance to draft account.
• Marketing and promotional information.
• Prior & current year dividends and interest.